Please review the following
guidelines on receiving your order.
UPS Ground Shipments:
1. Most UPS items are delivered in good condition, all you have to do is sign the paperwork and accept the package.
2. If any merchandise is received in damaged condition, accept the carton and report it to us at 800.968.8878. DO NOT REFUSE THE CARTON. UPS has a 15 day cutoff, beginning from day of delivery, for reporting damages. After the 15 days are up, no claim can be filed. We will file the claim, if possible, or assist you in doing so.
3. Keep the breakage in the original carton with all packing materials and inner carton included, if any. If other items are packed with damaged merchandise, remove all other items and hold the carton for pickup by UPS. If return is not in original carton, including inner carton and packaging materials ( bubble wrap, paper etc.), inspection by UPS will be denied along with all claims.

Click here to download a printable PDF of the pricing and ordering form
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